Tesla tilbagekalder alle Model S/X fra før marts 2018

Tesla har d. 27. januar 2021 besluttet at tilbagekalde alle Model S/X fra før marts 2018, som har en 8GB eMMC chip i MCUen. Dette sker egter NHTSA har rettet kritik af denne komponent som vil gå i stykker før eller siden med mulige farlige situationer til følge, da man så ikke vil kunne kontrollere f.eks. ventilationssystemet.

Tesla har tilsyneladende forsøgt at imødegå evt. problemer med relase af SW 2020.48.12, bilejerne er dog aldrig blevet informeret om at netop denne version var vigtig at installere, hvilket godt kan undre lidt.

Link til NHTSA dokument om sagen, hvor dette citat er fra: In the interest of bringing administrative closure to the investigation and to ensure the best ownership experience for our customers, we decided on January 27, 2021, to voluntarily initiate a recall and provide the remedy described below.

Her er Teslas officielle mail til alle bilejere

Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall.If a malfunction occurs, you may experience a persistent blank center display that does not recover after restarting the touchscreen, loss of certain functionalities, and/or a vehicle alert to contact Service. There is no risk to vehicle drivability, including no effect on acceleration, braking or steering, and we are not aware of any accidents or injuries resulting from this condition.

If your vehicle is operating software release 2020.48.12 or newer and the eMMC malfunctions, then the rearview backup camera will remain available, the exterior turn signal lighting will remain functional, and the windshield defogging and defrosting controls will automatically default to a preset cabin temperature to ensure windshield visibility.

If your vehicle is operating software older than 2020.48.12 and the eMMC malfunctions, then you may lose these functionalities. Please ensure that your vehicle is operating software release 2020.48.12 or a newer release. To find your current software release, complete an update or review a list of possible malfunctions, please visit our Support page. If the touchscreen is unavailable, then please perform a shoulder check and use your mirrors to back up safely.

Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. We kindly ask that you do not schedule a service appointment unless you receive a vehicle alert signaling memory storage device degradation or are actively experiencing a persistent blank center display that does not recover after restarting the touchscreen. If you already paid for repairs that addressed the condition covered by this recall, you may be eligible for reimbursement. Tesla will share details about reimbursement and eligibility by the end of March 2021.

Thank you for being a Tesla customer, and we apologize for this inconvenience.

LEARN MORE
Most Common FAQ
Q: Is my Model S/X affected by this recall?
A: All owners can check if their VIN is affected at either the Tesla VIN Recall Search or the NHTSA VIN Recall Search.
Q: Is my car safe to drive?
A: There is no risk to vehicle drivability if the eMMC malfunctions, including no effect on acceleration, braking or steering. But if your vehicle is running software older than 2020.48.12 and the eMMC malfunctions, then you may lose access to the rearview backup camera display, exterior turn signal lighting, and access to windshield defogging and defrosting controls. If these functions are not available, drivers can continue to operate the vehicle by performing a shoulder check and using their mirrors, taking care when making turns, and assuring clear visibility when driving.
Q: How can I make an appointment for this recall?
A: If you are the registered owner, the only action you need to take at this time is to confirm that your vehicle is running software release 2020.48.12 or a newer release and, if it is not, to install the newest available release. There is no other immediate action that you need to take at this time, and you may continue to drive your vehicle. We will notify you when replacement parts are available. Until then, please do not schedule a Tesla Service appointment unless you receive a vehicle alert signaling memory storage device degradation or are actively experiencing a persistent blank center display that does not recover after restarting the touchscreen.

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